SUGAR TREE FAQ

How do I apply online?

Applying online is easy! Visit our floor plans page to view available units. Choose the apartment you’re interested in and navigate to the application to submit your information.

How do I make a maintenance request?

We strive to answer each and every maintenance request as quickly as possible. Our dedicated team of experienced technicians work hard to ensure everything in your apartment is functioning properly. Making a maintenance request is as easy as signing into your Resident Services Portal to detail your issue. You can then track the progress of your requests in the portal and easily communicate with our leasing staff.

What is the pet policy?

We happily allow pets at Sugar Tree. There are some restrictions, and we encourage future residents with pets to view our Qualifying Criteria or to contact our leasing office with any questions.

How do I pay rent?

At Sugar Tree, it’s easy to make rent payments online through our Resident Services Portal. Once you create an account, you can simply sign on to view your balance and make a timely payment.

What community amenities are there at the property?

Sugar Tree has a variety of amenities at our property to make your stay with us as comfortable and convenient as possible. | Secure online payments & maintenance requests | Resort-style pool and hot tub with free Wi-Fi | Water volleyball in pool | Clubhouse with free Wi-Fi | Onsite laundry center | Sundeck overlooking the bay | BBQ & picnic areas | Controlled access gates | Pet friendly community | Valet trash service | 24-hour emergency maintenance

What are the hours for the community amenities?

Our office and clubhouse are open Monday – Friday from 8:30 am – 5:30 pm and Saturdays from 10:00 a m - 5:00 pm. Our laundry center is available 24 hours per day, seven days per week. You can enjoy our refreshing swimming pool Monday – Sunday, 10:00 am – 9:00 pm (closed seasonally in mid-October.)

What apartment amenities set your property apart from others?

At Sugar Tree, we’re proud to offer beautiful apartments with updated finishes and the comforts of home. | Spacious open-concept floor plan | Stunning bay views | Fully-equipped kitchen | Upgraded kitchen cabinetry* | Pass-through serving bar | Sunroom* | Private patio/balcony | Wood-burning fireplace* | Washer & dryer connections* | Vaulted ceilings* | Large closets | Ceiling fans

What day of the month is rent due?

Rent is due on the first of every month and payments can be made easily online through our Resident Services Portal.



 

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